Frequently Asked Questions
Health Complaints Assist was built by Polaris Lawyers, a law firm in Melbourne who specialises in medical negligence and personal injury law.
Health Complaints Assist is powered by Josef, a company that designs legal technology to help people.
We built Health Complaints Assist because we believe that it’s a service that people need. In Victoria, there are thousands of people who have been affected by medical treatment who do not know about their legal rights and entitlements.
We hope that Health Complaints Assist will empower people to understand their rights, helping them to get the outcomes they need and improving our health system.
Using the chatbot is 100% confidential. The information you supply will be securely stored. It will never be sold, and will never be shared with any third party unless you explicitly give permission. For the full privacy policy, click here.
No. Health Complaints Assist helps you to build and format a complaint that you then send. For legal advice regarding a potential claim, you should speak directly to a lawyer. And for a full list of terms and conditions, click here.